Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are.
Fairmont Singapore is proud to be the first Accor LUXE hotel in Asia Pacific to be accredited with the Brand’s global ALLSAFE* label, as well as a SG Clean* certified establishment. This means that our hygiene and sanitation measures have been inspected by appointed assessors and certified to have met the SG Clean and the Accor ALLSAFE global cleanliness & hygiene programme requirements.
To ensure your health and safety, extensive measures will be taken and protocols will be in place during your stay. Please be assured that we are looking ahead through and past the COVID-19 pandemic , to ensure that our valued guests and employees will always be looked after with the highest degree of safety, care and comfort.
ENSURING SAFE DISTANCE
We will continue to stay vigilant in ensuring minimum of 1 metre distance between individuals with floor markings in public areas and within the elevators.
CLEAN HANDS ARE SAFE HANDS
We have installed additional hand sanitisers at Fairmont Singapore, and we encourage every guest to use them as we continue to build a safe environment. Practise good personal hygiene by washing your hands for at least 30 seconds with soap and water regularly.
CONTACTLESS CHECK-IN/CHECK-OUT EXPERIENCE
We are delighted to launch Fairmont Singapore’s contactless guest experience to provide every guest with a seamless experience while supporting social distancing and safety. You will receive email invitations to commence online pre-arrival registration as well as online check-out so you can spend less time queuing and more time enjoying your stay.
ROOMS ARE CLEANED & DISINFECTED WITH EXTRA CARE
Enjoy a peace of mind during your stay at Fairmont Singapore as every room has been cleaned & disinfected with extra care. We have also removed all non-essentials amenities to minimise risk.
DINING VENUES ARE CLEANED & DISINFECTED WITH EXTRA CARE
To ensure your safety and wellbeing, we have implemented stringent cleaning standards and operational protocols at all our venues. Please be assured that maintaining the safety, health and wellbeing of our teams, guests and community is of paramount importance to us.
FITNESS CENTRE & SPA FACILITIES ARE CLEANED & DISINFECTED WITH EXTRA CARE
Rejuvenate your senses and pamper yourself to a holistic spa experience at Willow Stream Spa. To protect your well-being, our treatment rooms will be disinfected before and after every treatment with certified EPA-registered chemicals.
A NEW EXPERIENCE AT RAFFLES CITY CONVENTION CENTRE
Raffles City Convention Centre is committed to providing a safe and healthful workplace for all team members, customers and business partners, empowering our team members with enhanced cleaning procedures and support in alignment with our commitment to safety.
While restrictions are easing, physical distancing and technology considerations will remain an essential part of meeting safely. Our meeting designs, room layout, and traffic flow have been redesigned to align with evolving governmental and local venue guidelines.
We have appointed an #ALLSafe Officer who will be attending to your health and well-being during your stay at Fairmont Singapore. Please do not hesitate to contact our team on any inquiries prior to your stay with us. If you feel unwell, please contact the Duty Manager via Royal Service from your room and we’ll provide you with assistance.
24-HOUR ACCESS TO MEDICAL PROFESSIONALS AND TELE-MEDICAL SUPPORT
Your stay at Fairmont Singapore will be accompanied with 24-hour access to medical professionals and tele-medical support.
View the service measures that will be in place during your stay at Fairmont Singapore. For more information about safe meeting practices at Raffles City Convention Centre, managed by Fairmont Singapore and Swissôtel The Stamford, please download our ALLMeetSafe Guidelines.
To learn more about the extensive measures we are taking along each step of the guest journey, click here.
*Accor ALLSAFE global cleanliness & hygiene standards have been developed with and vetted by Bureau Veritas, a world leader in testing, inspections and certification. For more information about SG Clean, please visit sgclean.gov.sg
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